Warranty & claims
We stand behind the quality grade stated on your invoice. This page summarises the warranty, what is covered and how to make a claim.
6–12 months
Warranty period is stated on your quotation and invoice — 6 months or 12 months depending on the part and grade.
Manufacturing defects
Covered: defects in materials or workmanship under normal use. Excluded: wear items, labour, incorrect installation and damage from contaminated fluids or overheating.
Replacement remedy
The remedy is replacement parts. We do not refund cash for used parts. If the defect is ours, we cover reasonable return freight and send a replacement.
9. Warranty
Warranty is 6 or 12 months as stated on the quotation and invoice, against manufacturing defects under normal use. It excludes labour and installation costs, consumables, damage from contaminated fluids, overheating, overloading, incorrect installation or repair by third parties, and wear items. The remedy is replacement parts; we do not refund cash for used parts.
10. Claims
Inspect the goods on receipt. Claims for shortage or damage must be reported within 7 days with photos and a short description; for hidden defects, as soon as they are discovered and within the warranty period. We may ask you to return the part for inspection. Return freight is agreed case by case; if the defect is ours, we cover reasonable return freight and send a replacement.
11. Returns and cancellation
Returns are accepted for defective parts under warranty. Parts ordered incorrectly by the buyer are returnable only if unused, in their supplied packaging and with our prior written agreement; special-order and customised items are non-returnable.