Frequently asked questions
Short answers to the questions buyers ask before a first order. If your question is not here, send the part number and machine serial.
Do you show product prices?
No. Every product is quoted per order: send the part number, quantity and machine serial and we reply with a written quotation.
How do I confirm fitment?
Send the machine model, serial number and a photo of the identification plate. We check the OEM cross-reference and confirm before payment.
Are complete engines OEM remanufactured?
Yes — OEM remanufactured is our standard for complete engines. We do not normally supply brand-new OEM engines; tell us if you specifically need one.
What is the MOQ and lead time?
MOQ is usually 1 piece for a trial order. Lead time is confirmed per order: commonly 15–35 days after deposit and part-number confirmation.
How can I pay?
By T/T to the company account on the proforma invoice. We do not accept cards, PayPal or personal accounts. Verify any bank-detail change by a callback.
Do you ship to my country?
Yes, we ship worldwide from Guangzhou. We quote the part price only; you choose the forwarder, and we can advise on sea, rail, truck or air.
What warranty do you offer?
6 or 12 months as stated on the quotation and invoice, against manufacturing defects. Wear items, labour and damage from incorrect use are excluded.
Can I return a part?
Defective parts are covered by warranty. Wrongly ordered parts are returnable only unused, in supplied packaging and with prior written agreement; custom items are non-returnable.